TERMS OF SERVICE
This website is owned and operated by Alien Jeans LLC (the “Company”, “us” or “we”). These Terms of Use constitute an agreement between the Company and you, the user. These Terms of Use govern your access and use of the webpages, store, applications, interactive features, widgets, and their respective contents at jeansalien.com (collectively, the “Site”).
By using the Site, you agree to be bound by the terms and conditions contained in these terms of Use. If you do not agree to these Terms of Use, you may not access or otherwise use the Site. We reserve the right, in our sole discretion, to modify these Terms of Use at any time by posting updated Terms of Use. By continuing to access and use the Site after any such modification is made, you are agreeing to such modification. Please check these Terms of Use frequently for updates.
Store Terms
You must be at least 18 years old to use the Site. Certain products or services may be available exclusively online through the Website. These products or services may have limited quantities and may be subject to restrictions on return or exchange.
The product images shown are for illustration purposes only and may not be an exact representation of the product. We cannot guarantee that your cell phone screen or computer monitor will display colors, textures, and/or sizes accurately.
We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of products or services that we offer. All product descriptions or product prices are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time.
We offer high-quality products but do not guarantee that the products, information or other material purchased or obtained by you will meet your expectations, since this is a purely subjective concept. We reserve the right to reject any order you place. We may, at our discretion, limit or cancel the quantities purchased per person, per company, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.
In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made, therefore it is your responsibility to provide exact information. We reserve the right to limit or prohibit orders that, in our judgment, appear to be submitted by unauthorized resellers or distributors. We reserve the right to unilaterally modify these conditions at any time and without prior notice.
You agree to provide current, complete and accurate information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and phone number, so that we can complete your transactions and contact you when necessary.
The Site contains a tool called “Color Selector”, under which you can choose the colors of your product(s). Once an order has been sent using the “Color Selector” it cannot be modified for any reason. The colors shown in the color picker are an approximate representation of the color you will receive; however, we do not guarantee that the screen of the device used to make the purchase faithfully reproduces said colors.
All sales are subject to verification and confirmation; once confirmed they are considered final. Any purchase made on our website is subject to US tax regulations. If you have questions about the delivery time of your product(s) or the shipping conditions, consult the Shipping Policy.
You may not use our products or website for illegal or unauthorized purposes; nor may you, in the use of the Service, violate any laws in your jurisdiction. Any attempted fraud and/or impersonation that we detect on our platform will be reported to the authorities.
The prices of our products are subject to change without prior notice. We reserve the right to modify or discontinue the sales (or any part of the content) at any time without prior notice.
We will not be liable to you or any third party for any modification, price change, suspension or discontinuance of the service.
Warranty, Return and Exchange Policy
We stand behind the quality of our products and want you to love each and every purchase. That’s why all products have a 30-day warranty against manufacturing and material defects (outside of normal wear and tear). Products that show signs of defect must be returned within 30 days from purchase. If we determine that your garment is defective, we’ll send you a voucher to order a replacement. Please note that lost or stolen vouchers will not be replaced, and items purchased using a voucher cannot be returned. Our warranty policy allows for the submission of one product per claim form, with a maximum of three claims per consumer within a six-month period. This limit applies regardless of whether the claims are accepted or rejected. Please be aware that Alien Jeans LLC. reserves the right to modify or terminate this policy at any time without notice. Any claims exceeding the limit of three will not be accepted.
If we determine that your garment is not defective via photo proof we will notify you with a letter of explanation. If a defect cannot be determined with the images you provide, you will be asked to send in the garment for inspection. If you physically sent in your garment for inspection, and we determined that it was not defective, we will return the item back to you, at your expense, along with a letter of explanation. The decisions made are final and the garment cannot be returned for a re-inspection.
All regular-priced items are subject to a refund or exchange. If you are not completely satisfied with your purchase, you can return/exchange it within 21 days, from the date your order was originally received. Shipping and handling fees are non-refundable. The customer is responsible for paying for returning shipping. Once an item has been exchanged it is no longer eligible for an additional exchange. Unauthorized returns will not be accepted.
The items must be in new condition, with tags attached, and in original packaging. Merchandise appears to be worn, used, or otherwise in a non-salable condition cannot be returned.
Please allow 4-7 business days for us to process your return, refund or exchange request. All items purchased online using discount codes or whose price is explicitly published as promotional are considered final sales and are non-refundable and cannot be returned or exchanged.
How to Exchange an Order
Please complete a exchange request using the contact form; our team will respond to you as soon as possible with the return address and instructions. Once we receive and validated your products a promotional code will be issued via email. This code may be used towards the purchase of any available items.
How to Return an Order
Please complete a refund request using our contact form; our team will respond to you as soon as possible with the return address and instructions. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 10 business days have passed since we’ve approved your return, please contact us at customer@jeansalien.com
Cancellation Policy
You may request cancellation on any order until they have ship confirmed, however please be aware that this is only a request; a cancellation request may not be successful depending on how far in processing the order is. If an order cancellation is necessary, please send a message to customer@jeansalien.com.
We will credit cancelled orders in the form of payment used. We will not credit or reissue promotional codes used on a cancelled order.
The company reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
An irregular or excessive return history indicative of “ward-robing,” an irregular or excessive return history involving worn, altered, laundered, damaged, or missing items; or, potential fraudulent or criminal activity.
Additionally, the company reserves the right to refuse service to any customer or entity due to similar actions as noted above. Non-Alien Jeans items sent to our distribution center will be discarded upon receipt.
Payment Processing
Our payments are processed through Shopify. We do not have any type of control or interference over third parties with whom you decide to voluntarily share your data. If you authorize third parties to consult and/or report your credit information, they will be responsible for said processes.
Third-party Sites
We may provide you with access to third-party sites over which we do not monitor and over which we have no legal, tech or administrative control.
You acknowledge and agree that we provide access to such sites “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We will have no liability whatsoever arising from or related to your use of tools provided by third parties.
Any use by you of optional sites offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the third-party provider(s).
We may also, in the future, offer you new services and/or features through the website (including, the release of new tools and resources). These new features and/or services will also be subject to these Terms of Service.
Comments, Reviews and Contests
If at our request you send certain information (for example, to enter contests) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you have sent to us. We are and shall be under no obligation (1) to maintain any comments in confidence; or (2) to respond to comments.
We may, but have no obligation to, monitor, edit or remove content that we determine is unlawful, offensive, threatening, libelous, defamatory, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments or reviews will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments do not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false email address, use another identity that is not legitimate, or mislead third parties or us as to the origin of your comments. You are solely responsible for the comments you make and their accuracy. We take no responsibility and assume no liability regarding any comments posted by you or any third-party.
Errors, Misinformation and Omissions
Occasionally there may be information on our site or in the Service that contains typo errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have paid your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No updated specification or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
Prohibited Use
In addition to other prohibitions set forth herein, use of the site or its content is prohibited: (a) for unlawful purposes; (b) to solicit others to perform or participate in unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe or violate our or third parties’ intellectual property rights; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to present false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will compromise the functionality or operation of the Service or of any related website, other sites, or the Internet; (h) to collect or track personal information of others; (i) to generate spam, phishing campaigns, spiders, crawlers, or scrapers; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related websites or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
Trademarks and Intellectual Property
All content names logos designs graphics text sounds pictures videos software and other materials on the Site are the intellectual property of the Company its affiliates or licensors and are subject to and protected by the United States and international copyright and trademark laws.
Alien Jeans & Denim Studio are registered trademarks and their tangible and intangible creations are protected by Industrial Property and Copyright laws worldwide. Our company is the sole owner and owner of the domain, content, graphic and audiovisual material, texts, distinctive signs, brands, logos, industrial designs and other elements subject to intellectual property registration contained on this website. Unauthorized use is considered a violation of current federal and international regulations regarding Industrial Property and Copyright.
Complete Agreement
Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals. , whether oral or written, between you and us (including, but not limited to, any prior version of the Terms of Service).
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to the date termination date, included; and/or accordingly we may deny you access to our services (or any part thereof).
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be effective to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of the other remaining provisions.
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and interpreted in accordance with the Florida law.
Agreement updates
You can review the most current version of the Terms of Service at any time on this page. We reserve the right, at our sole discretion, to update, modify or replace any part of these Terms of Service by posting updates and changes on our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
If you have any comments questions or complaints regarding these Terms of Use or the Site or wish to report any violation of these Terms of Use please contact us. We will address any issue to the best of our abilities as soon as practicable.
The headings used in this agreement are included for convenience only and will not limit or affect these Terms.
Update on 10/27/2023
By using the Site, you agree to be bound by the terms and conditions contained in these terms of Use. If you do not agree to these Terms of Use, you may not access or otherwise use the Site. We reserve the right, in our sole discretion, to modify these Terms of Use at any time by posting updated Terms of Use. By continuing to access and use the Site after any such modification is made, you are agreeing to such modification. Please check these Terms of Use frequently for updates.
Store Terms
You must be at least 18 years old to use the Site. Certain products or services may be available exclusively online through the Website. These products or services may have limited quantities and may be subject to restrictions on return or exchange.
The product images shown are for illustration purposes only and may not be an exact representation of the product. We cannot guarantee that your cell phone screen or computer monitor will display colors, textures, and/or sizes accurately.
We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of products or services that we offer. All product descriptions or product prices are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time.
We offer high-quality products but do not guarantee that the products, information or other material purchased or obtained by you will meet your expectations, since this is a purely subjective concept. We reserve the right to reject any order you place. We may, at our discretion, limit or cancel the quantities purchased per person, per company, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.
In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made, therefore it is your responsibility to provide exact information. We reserve the right to limit or prohibit orders that, in our judgment, appear to be submitted by unauthorized resellers or distributors. We reserve the right to unilaterally modify these conditions at any time and without prior notice.
You agree to provide current, complete and accurate information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and phone number, so that we can complete your transactions and contact you when necessary.
The Site contains a tool called “Color Selector”, under which you can choose the colors of your product(s). Once an order has been sent using the “Color Selector” it cannot be modified for any reason. The colors shown in the color picker are an approximate representation of the color you will receive; however, we do not guarantee that the screen of the device used to make the purchase faithfully reproduces said colors.
All sales are subject to verification and confirmation; once confirmed they are considered final. Any purchase made on our website is subject to US tax regulations. If you have questions about the delivery time of your product(s) or the shipping conditions, consult the Shipping Policy.
You may not use our products or website for illegal or unauthorized purposes; nor may you, in the use of the Service, violate any laws in your jurisdiction. Any attempted fraud and/or impersonation that we detect on our platform will be reported to the authorities.
The prices of our products are subject to change without prior notice. We reserve the right to modify or discontinue the sales (or any part of the content) at any time without prior notice.
We will not be liable to you or any third party for any modification, price change, suspension or discontinuance of the service.
Warranty, Return and Exchange Policy
We stand behind the quality of our products and want you to love each and every purchase. That’s why all products have a 30-day warranty against manufacturing and material defects (outside of normal wear and tear). Products that show signs of defect must be returned within 30 days from purchase. If we determine that your garment is defective, we’ll send you a voucher to order a replacement. Please note that lost or stolen vouchers will not be replaced, and items purchased using a voucher cannot be returned. Our warranty policy allows for the submission of one product per claim form, with a maximum of three claims per consumer within a six-month period. This limit applies regardless of whether the claims are accepted or rejected. Please be aware that Alien Jeans LLC. reserves the right to modify or terminate this policy at any time without notice. Any claims exceeding the limit of three will not be accepted.
If we determine that your garment is not defective via photo proof we will notify you with a letter of explanation. If a defect cannot be determined with the images you provide, you will be asked to send in the garment for inspection. If you physically sent in your garment for inspection, and we determined that it was not defective, we will return the item back to you, at your expense, along with a letter of explanation. The decisions made are final and the garment cannot be returned for a re-inspection.
All regular-priced items are subject to a refund or exchange. If you are not completely satisfied with your purchase, you can return/exchange it within 21 days, from the date your order was originally received. Shipping and handling fees are non-refundable. The customer is responsible for paying for returning shipping. Once an item has been exchanged it is no longer eligible for an additional exchange. Unauthorized returns will not be accepted.
The items must be in new condition, with tags attached, and in original packaging. Merchandise appears to be worn, used, or otherwise in a non-salable condition cannot be returned.
Please allow 4-7 business days for us to process your return, refund or exchange request. All items purchased online using discount codes or whose price is explicitly published as promotional are considered final sales and are non-refundable and cannot be returned or exchanged.
How to Exchange an Order
Please complete a exchange request using the contact form; our team will respond to you as soon as possible with the return address and instructions. Once we receive and validated your products a promotional code will be issued via email. This code may be used towards the purchase of any available items.
How to Return an Order
Please complete a refund request using our contact form; our team will respond to you as soon as possible with the return address and instructions. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 10 business days have passed since we’ve approved your return, please contact us at customer@jeansalien.com
Cancellation Policy
You may request cancellation on any order until they have ship confirmed, however please be aware that this is only a request; a cancellation request may not be successful depending on how far in processing the order is. If an order cancellation is necessary, please send a message to customer@jeansalien.com.
We will credit cancelled orders in the form of payment used. We will not credit or reissue promotional codes used on a cancelled order.
The company reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
An irregular or excessive return history indicative of “ward-robing,” an irregular or excessive return history involving worn, altered, laundered, damaged, or missing items; or, potential fraudulent or criminal activity.
Additionally, the company reserves the right to refuse service to any customer or entity due to similar actions as noted above. Non-Alien Jeans items sent to our distribution center will be discarded upon receipt.
Payment Processing
Our payments are processed through Shopify. We do not have any type of control or interference over third parties with whom you decide to voluntarily share your data. If you authorize third parties to consult and/or report your credit information, they will be responsible for said processes.
Third-party Sites
We may provide you with access to third-party sites over which we do not monitor and over which we have no legal, tech or administrative control.
You acknowledge and agree that we provide access to such sites “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We will have no liability whatsoever arising from or related to your use of tools provided by third parties.
Any use by you of optional sites offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the third-party provider(s).
We may also, in the future, offer you new services and/or features through the website (including, the release of new tools and resources). These new features and/or services will also be subject to these Terms of Service.
Comments, Reviews and Contests
If at our request you send certain information (for example, to enter contests) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you have sent to us. We are and shall be under no obligation (1) to maintain any comments in confidence; or (2) to respond to comments.
We may, but have no obligation to, monitor, edit or remove content that we determine is unlawful, offensive, threatening, libelous, defamatory, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments or reviews will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments do not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false email address, use another identity that is not legitimate, or mislead third parties or us as to the origin of your comments. You are solely responsible for the comments you make and their accuracy. We take no responsibility and assume no liability regarding any comments posted by you or any third-party.
Errors, Misinformation and Omissions
Occasionally there may be information on our site or in the Service that contains typo errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have paid your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No updated specification or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
Prohibited Use
In addition to other prohibitions set forth herein, use of the site or its content is prohibited: (a) for unlawful purposes; (b) to solicit others to perform or participate in unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe or violate our or third parties’ intellectual property rights; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to present false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will compromise the functionality or operation of the Service or of any related website, other sites, or the Internet; (h) to collect or track personal information of others; (i) to generate spam, phishing campaigns, spiders, crawlers, or scrapers; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related websites or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
Trademarks and Intellectual Property
All content names logos designs graphics text sounds pictures videos software and other materials on the Site are the intellectual property of the Company its affiliates or licensors and are subject to and protected by the United States and international copyright and trademark laws.
Alien Jeans & Denim Studio are registered trademarks and their tangible and intangible creations are protected by Industrial Property and Copyright laws worldwide. Our company is the sole owner and owner of the domain, content, graphic and audiovisual material, texts, distinctive signs, brands, logos, industrial designs and other elements subject to intellectual property registration contained on this website. Unauthorized use is considered a violation of current federal and international regulations regarding Industrial Property and Copyright.
Complete Agreement
Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals. , whether oral or written, between you and us (including, but not limited to, any prior version of the Terms of Service).
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to the date termination date, included; and/or accordingly we may deny you access to our services (or any part thereof).
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be effective to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of the other remaining provisions.
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and interpreted in accordance with the Florida law.
Agreement updates
You can review the most current version of the Terms of Service at any time on this page. We reserve the right, at our sole discretion, to update, modify or replace any part of these Terms of Service by posting updates and changes on our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
If you have any comments questions or complaints regarding these Terms of Use or the Site or wish to report any violation of these Terms of Use please contact us. We will address any issue to the best of our abilities as soon as practicable.
The headings used in this agreement are included for convenience only and will not limit or affect these Terms.
Update on 10/27/2023